Order help
We’ll make it right.
If a card arrives damaged, incorrect or isn’t what you ordered, tell us and we’ll help sort it out.
Report an issue
Email support@aliceandalan.uk with your order number and, where relevant, a photograph of the problem.
Changed your mind?
We accept returns and exchanges for non-defective products that are new and unused. Contact us within 30 days of delivery before sending anything back so we can confirm the return details. Your statutory rights are unaffected.
How to return an item
Returns are accepted by post. Unless an item is damaged, incorrect or faulty, you are responsible for arranging and paying the return postage. We do not charge a restocking fee.
Refunds
Once your return has been received and approved, we process the refund to your original payment method within 3 working days. Your bank may take additional time to display the funds.