At AliceAndAlan, we’re committed to customer satisfaction, which is why our refund and returns policy is clear, fair, and designed to help when things go wrong. Since all our cards are made to order, we aim to get every detail right the first time — but we’re here to help if issues arise.a

Made-to-Order Cards & Returns Policy

All greeting cards are printed on demand. This lets us create unique and humorous designs for every customer. Because of this, we unfortunately can’t offer refunds for change-of-mind purchases, address errors, or incorrect card choices made during checkout.

Can I Change or Cancel My Order?

Once your card is sent to print, we can’t make changes. Please double-check names, addresses, and card design before placing your order.

What Our Refund and Returns Policy Covers

Wrong item received: Let us know within 14 days — we’ll send the correct card or issue a refund.

Damaged card: Email us a photo within 14 days and we’ll replace it or refund you.

Card not received: If your item hasn’t arrived, we’ll investigate and make it right.

How to Request a Refund

To request a refund or replacement, please contact our customer support team or use the contact form below. Include:

Your order number

A short description of the issue

A clear photo (for damaged items)

We aim to respond within 48 hours (excluding weekends).

Still Need Help?

You can also check our FAQs or Delivery & Returns page for more answers. Experiencing shipping delays? Visit the Royal Mail Help Centre.

Our goal is simple: deliver a smile with every card. And if something goes wrong — we’ll make it right.